Refund policy

Returns & Exchanges

We want you to love your Onix purchase. If you need to make an exchange, you can contact us within 7 days of receiving your order.

Items must be unworn, in perfect condition, and in their original packaging.

For hygiene reasons, earrings and piercings are final sale and cannot be exchanged. We also do not accept exchanges on customized items, promotional items, or final sale items.

Received a damaged or incorrect item?

Contact us within 48 hours of receiving your order and send us a photo of the product. We will gladly review your case and help you resolve it.

Important Shipping costs for exchanges are the customer's responsibility, except when the error was made by Onix Accessories.

We do not offer refunds for change of mind.